Refund Policy

Last updated: April 17, 2026

Overview

We want you to be satisfied with AgentShield. If you're not happy with your subscription, we offer a straightforward refund process.

Eligibility

• New subscriptions: Full refund within 14 days of first payment
• Renewals: Refund requests for renewal charges must be made within 7 days of the charge
• Free tier: No payment is involved, so no refund applies

How to Request a Refund

To request a refund, send an email to [email protected] with:

• Your account email address
• The reason for your refund request (optional, but helps us improve)

We will process your refund within 5-10 business days. The refund will be issued through Paddle, our payment processor, to your original payment method.

After a Refund

Once a refund is processed:

• Your subscription will be canceled immediately
• Your API key will be downgraded to the free tier
• You retain access to the free tier (100 requests/day)

Exceptions

Refunds may be denied in cases of:

• Abuse of the refund policy (e.g., repeated subscribe-and-refund cycles)
• Violation of our Terms of Service
• Requests made after the eligible refund period

Cancellation vs. Refund

You can cancel your subscription at any time from your account. Cancellation stops future billing but does not automatically trigger a refund. If you want a refund for the current billing period, please contact us separately.

EU Consumer Rights

If you are a consumer in the European Union, you have the right to withdraw from a digital service contract within 14 days under the EU Consumer Rights Directive. By using the Service immediately after purchase, you acknowledge that you may lose this right of withdrawal once the service has been fully performed, in accordance with Art. 16(a) of Directive 2011/83/EU.

Contact

For refund requests or questions about this policy:
[email protected]